Privacy Policy

Last updated: March 2026

1. Who We Are

KANSO operates the website and sells pegboards and storage solutions. Our registered address is 9 CCA, Lower Ground, DHA Phase 4 AA, Lahore, 54000, Pakistan. We are based in Pakistan.

2. Personal Data We Collect

We collect the following types of personal data when you use our website or place an order:

  • Contact information: Name, email address, phone number — when you place an order, create an account, or contact us.
  • Delivery address: City, area, and address details — required to fulfil your order.
  • Order history: Products purchased, order amounts, payment method — to process orders and provide customer support.
  • Account data: Email, password (hashed), saved addresses — if you create an account.
  • Loyalty points: Linked to your phone number — when you earn or redeem points.
  • Usage data: Pages visited, device information — for analytics and improving the site.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and delivery updates (email and WhatsApp)
  • Respond to your enquiries and complaints
  • Manage your account and saved addresses
  • Calculate and apply loyalty points
  • Improve our website and services
  • Comply with legal obligations

4. How We Share Your Data

We may share your data with:

  • Payment providers (e.g. Safepay): To process payments. They have their own privacy policies.
  • Couriers: Delivery address and phone number for shipping.
  • Email/analytics providers: To send transactional emails and analyse site usage.

We do not sell your personal data to third parties.

5. Data Retention

We retain order and account data for as long as needed to fulfil orders, resolve disputes, and comply with legal obligations. You may request deletion of your account data by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hello@getkan.so.

7. Security

We take reasonable steps to protect your personal data, including encrypted connections (HTTPS) and secure password storage. Payment details are handled by our payment provider and are not stored on our servers.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions, contact us at hello@getkan.so or visit our Contact page.